*These services cannot be 100% guaranteed by us personally, but you may be entitled to a partial refund of postage if the service fails and we can successfully claim from the carrier on your behalf.
We aim to dispatch orders within 24hrs, and standard/recorded delivery normally takes 1-3 working days. please feel free to email or phone for the status of your order at any time. We usually use a carrier that requires a signature so please ensure that there is someone there to receive your parcel. We cannot guarantee the time of any deliveries, but will do our best to get your order to you as quickly and conveniently as possible. We reserve the right to charge for any costs incurred by us if the parcel is ultimately returned to us after a reasonable number of attempts has been made to deliver the goods to you (you will be refunded the cost of the items you ordered from us less our costs and a 15% restocking fee).
We are happy to export orders. Postage is charged at cost indicated at checkout.
Please always contact us for a quotation so that the correct payment can be sent which helps avoid delays to your order. Any customs or import duties levied once the package reaches your country will be the customers responsibility as we have no control over these charges and cannot predict what they might be.
When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels you're signing for, and ensure that you make a note if there appears to be any damage to any of the parcels, on the consignment note. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 3 working days of delivery of any damaged or incorrectly sent goods, (Please quote your order number in all correspondence).
We will not accept liability for goods lost in transit unless we are notified within 7 working days from the expected delivery date (this is taken to be 2 working days from the advised date of despatch for standard delivery, 1 working day for next day delivery option).
All sales are on a firm basis however, if the item is really not suitable we will be happy to accept a return as long as we are informed within 7 days of your intentions and the item is sent back in its original packing and in a saleable condition. The cost of the return postage will be at the expense of the customer. It is in your best interest to return goods using recorded delivery because we will not refund until goods are returned to us.
For health and safety reasons we will not accept for return earrings, wigs, underwear, socks and stockings, novelty teeth, tashes and makeup items. We will not accept for return any item which is no longer in a saleable condition unless goods were found to be defective on arrival.
If you feel that a product is faulty, please advise us immediatley and inform us within 2 working days. Please follow the same returns procedure as above, but do not return the item to us until we have contacted you about it. We will ask you to send the item back to us. If on inspection we find the goods to be defective, we will refund the purchase cost of the goods and postage to you. We reserve the right to seek the opinion of the manufacturer of the goods or another knowledgeable party, prior to a decision being met if it is not clear that the goods are faulty or have been damaged due to misuse or neglect.
PLEASE NOTE: Goods returned under complaint will not be processed unless they are clean and dry due to the health and safety at work act 1972. If goods arrive in this state, then you will be liable for the costs to return the item to you for cleaning before any further action can be taken.