Delivery & Returns

All deliveries will be subject to an appropriate delivery charge. This will be detailed on the site during checkout. We strive to ship all orders received by 9.00am on a working day on the same day. We use Royal Mail or Parcelforce (for larger consignments). The customer will be responsible for the goods once delivery is made or if delivery is attempted. The customer will also be responsible for any additional costs incurred directly as a result of them delaying delivery and the order being returned to us.

UK DELIVERY

Our standard UK service takes two to three working days. Cost is calculated by weight/size up to a maximum of £4.95. Our Express Service is £6.95 and more (for larger consignments) and is a next working day tracked service. These prices are for UK Mainland addresses and may differ for non-mainland addresses such as Northern Ireland.

Express orders are shipped using Royal Mail 24-hour or Parcelforce 24 services. Please note that some UK destinations operate on a two-day service. All delivery options are tracked. Free standard shipping is available on orders over £45.00 (UK Mainland only).

INTERNATIONAL DELIVERY

We ship most items internationally. Some items may be restricted due to size, fragility, licensing restrictions or carrier limitations. Any restrictions will be stated on the product page.

International shipping is sent via Royal Mail International Tracked or Parcelforce Global Priority. Delivery to Europe typically takes up to 5 working days, and the Rest of the World 7–10 working days. During peak periods such as Christmas, delivery times may be longer.

Shipping costs are calculated by weight at checkout. In some cases, volume weight may result in additional charges. If significant extra costs arise, we will contact you to confirm whether you wish to proceed or cancel your order for a full refund.

Orders delivered outside the European Union are supplied VAT-free, and any VAT adjustment will be applied automatically at checkout where applicable.

Currency conversion options may be shown in US Dollars or Euros, but all payments are processed in British Pounds and subject to exchange rate fluctuations applied by your payment provider or bank.

If your country is not listed at checkout, we may not be able to accept online payment from that location. In such cases, please contact us at sales@thepresentshop.co.uk to arrange payment via bank transfer.

CONSUMER RIGHT TO CANCEL (14-DAY WITHDRAWAL RIGHTS)

If you are purchasing goods as a consumer, you have the legal right to cancel your order within 14 days without giving any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The cancellation period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the goods.

To exercise your right to cancel, you must inform us of your decision to withdraw from the contract by a clear statement. This can be done by email, post, telephone, or by using the “Withdraw from Contract” button located in the footer of our website.

Use of the “Withdraw from Contract” button constitutes a valid exercise of your statutory 14-day right of withdrawal.

If you cancel within the 14-day cancellation period, we will reimburse all payments received from you, including the cost of standard delivery (where applicable), without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been returned.

You must send back the goods without undue delay and no later than 14 days after informing us of your cancellation. Unless the goods are faulty or incorrectly supplied, return costs are your responsibility.

NEED TO RETURN SOMETHING?

All sales are made on a firm basis; however, if an item is not suitable, we will accept returns provided we are notified within 14 days of receipt and the item is returned in its original packaging and in a resaleable condition.

Returned goods should be sent to:

The Present Shop
Internet Department
63 The Mercat Shopping Centre
Kirkcaldy
Fife
KY1 1NG
United Kingdom

Please include your order number, contact details and reason for return.

For hygiene reasons, we cannot accept returns of earrings, wigs, underwear, socks, stockings, novelty teeth, moustaches or make-up items unless they are faulty.

We will not accept returns of items that are not in a resaleable condition unless they are defective on arrival.

GOODS DAMAGED, FAULTY OR INCORRECT

Please check your delivery upon receipt, including the number of parcels received, and note any visible damage with the carrier where possible.

Inspect goods immediately upon delivery. If any item is damaged, faulty or incorrect, you must notify us as soon as possible at sales@thepresentshop.co.uk, quoting your order number. Photographic evidence may be requested to assist with resolution.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If goods are faulty, damaged, not as described, or otherwise do not conform to the contract, you may be entitled to a repair, replacement, refund or other remedy under UK law.

Where faulty goods are returned and confirmed as defective, we will refund the product cost and any reasonable return postage or offer a replacement. We reserve the right to seek expert assessment from the manufacturer or another qualified party where fault or cause of damage is unclear.