Privacy Policy
PRIVACY STATEMENT
This policy explains how we use any personal information we collect about you when you use our website.
HOW WE PROCESS YOUR DATA
The Owner takes appropriate security measures to prevent unauthorised access, disclosure, alteration, or destruction of personal data.
Data processing is carried out using computers and/or IT-enabled tools, following organisational procedures strictly related to the purposes indicated in this policy.
In some cases, personal data may be accessible to authorised personnel involved in website operations (such as administration, sales, marketing, legal, and system administration) or external third parties such as payment providers, delivery companies, hosting providers, and technical service providers. These parties may be appointed as Data Processors where necessary. An updated list of such parties can be requested from the Owner at any time.
LEGAL BASIS OF PROCESSING
The Present Shop may process personal data where one or more of the following applies:
• You have given consent for one or more specific purposes
• Processing is necessary for the performance of a contract or pre-contractual steps
• Processing is required to comply with a legal obligation
• Processing relates to a task carried out in the public interest or official authority
• Processing is necessary for the legitimate interests pursued by The Present Shop or a third party
We will clarify the specific legal basis for processing where requested, including whether data provision is a statutory or contractual requirement.
RETENTION PERIOD
Personal data is retained only for as long as necessary for the purposes for which it was collected.
In particular:
• Data related to order fulfilment is retained for the duration of the contract and for a reasonable period thereafter for legal and accounting purposes
• Data processed for legitimate business interests is retained as long as necessary to fulfil those purposes
• Where consent is given, data may be retained until consent is withdrawn
• We may be required to retain certain data longer to comply with legal obligations
Once retention periods expire, personal data will be securely deleted or anonymised. After this point, rights of access, erasure, rectification, and portability may no longer be enforceable.
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect personal information when you register, place an order, sign up to newsletters, enter competitions, or complete surveys. This may include your name, address, telephone number, and email address.
We may also collect non-personal information such as browser type, device type, operating system, and general usage data.
Sensitive data is transmitted using SSL encryption.
Payment details are processed securely via third-party payment providers such as SagePay or PayPal. We do not store or have access to full payment card details at any time. For this reason, we do not accept telephone payments.
HOW WE USE YOUR INFORMATION
We use your information to:
• Process and fulfil orders
• Manage your account
• Provide customer support
• Send order updates
• Where permitted, send marketing communications
We may share limited personal data with fraud prevention agencies and delivery providers solely for the purpose of processing and delivering your order.
We will never sell or share your personal data with third parties for marketing purposes.
GUEST CHECKOUT DATA AND AUTOMATED ORDER LOOKUP
When you place an order as a guest, we collect and process limited personal data including your Order ID and email address.
This data is used solely for the following purposes:
• Processing and fulfilling your order
• Providing customer service and order support
• Enabling secure access to order information via our automated order lookup function
Our automated lookup system allows customers to retrieve order details by securely entering their Order ID and email address. This system verifies user identity to protect order information.
This processing is necessary for the performance of a contract and is carried out in accordance with UK GDPR and the Data Protection Act 2018.
MARKETING
We may contact you with offers and promotions where you have opted in to receive marketing communications.
You may unsubscribe at any time using the link in any marketing email.
ACCESS TO YOUR INFORMATION & CORRECTIONS
You have the right to request access to the personal data we hold about you.
You may also request correction or deletion of inaccurate data by contacting us at sales@thepresentshop.co.uk or in writing.
If you have an account, you may update your details by logging in at:
https://www.thepresentshop.co.uk/register
Accounts may be created automatically when you place an order or manually by registering.
OTHER WEBSITES
Our website may contain links to external websites. We are not responsible for the privacy practices or content of external websites. Please review their privacy policies before submitting personal data.
COOKIES
Cookies are small files stored on your device that help improve website functionality and user experience.
You may choose to disable cookies through your browser settings, although this may affect website performance.
More information can be found at:
www.aboutcookies.org
www.allaboutcookies.org
For full details, see our Cookie Policy page.
DATA CONTROLLER
The data controller for this website is:
The Present Shop (Kirkcaldy) Ltd
63 The Mercat Shopping Centre
Kirkcaldy
Fife
KY1 1NG
DATA PROTECTION CONTACT
Mr James Collins
Director – The Present Shop (Kirkcaldy) Ltd
Tel: 01592 872329
Email: thepresentshop@aol.com
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page. Where required by law, we may notify users via email or website notice.
We recommend checking this page regularly.
If changes affect processing based on consent, we will obtain renewed consent where required.
QUESTIONS
If you have any questions about this Privacy Policy, please contact us at:
POLICY LAST UPDATED: 19/06/2026
